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How do I perform updates?

This guide explains how to update your KentixONE system - either automatically via the online service or manually via firmware file. We'll also show you how to update the satellites afterwards.

Prerequisites​

  • KentixONE system is running stable and accessible
  • Access to the KentixONE web interface with administrator rights
  • Internet connection for online updates
  • Remove the SD card from AccessManager, MultiSensor and alarm system if present
warning

Check the firmware compatibility of your devices beforehand. Device Compatibility.

info

Download the desired firmware from our website under Software Downloads.

Step by Step​

1. Open Update Area ​

Navigate to System → Update in the web interface. There you'll see the update settings, main device and satellite overview.

Online​

2. Update Main Device (Online) ​

  • Select the desired update channel if needed (e.g. "Latest").
  • Start the automatic update of the main device with "Download and Install".
warning

Perform updates outside of critical operating hours. During the update, the system will be temporarily unavailable.

3. Prepare Satellites (Manage Firmware)​

  • Open "Manage Firmware" in the main device.
  • Open the "Download Updates" option in the top right to get the latest firmware
  • Alternatively, manually upload the desired firmware file for your device.

4. Update Satellites​

  • Switch to the satellites list.
  • Select individual or multiple devices and click "Update Satellites".
  • Follow the dialog. Distribution is done via the main device.

Manual​

2. Update Main Device (Manual)​

  • Click on "Manual Update".
  • Select the previously downloaded and extracted .bin file.
  • Confirm the installation.
tip

Manual updates are helpful when your system has no internet access or you want to install a specific version.

3. Prepare Satellites (Manage Firmware)​

  • Open "Manage Firmware" in the main device.
  • Upload the matching firmware files for your satellites if not already present.

4. Update Satellites​

  • Switch to the satellites list.
  • Select individual or multiple devices and click "Update Satellites".
  • Follow the dialog. Distribution is done via the main device.

Tips & Tricks​

  • Always create a backup of the configuration before updates (System → Backup).
  • Use filters in the satellites list to update specific device types.
  • After a major update, a brief functional check of all devices is recommended.
  • Upload multiple .bin files to update different satellite types in one step.

Troubleshooting​

  • SD card removed from device before update?
  • Firmware archives fully extracted?
  • Correct file chosen for the respective device type?