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KentixONE Online Service

The KentixONE Online Service allows users to check the status of the KentixONE system and open DoorLocks at any time via smartphone app (Android | iOS).

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What a user can see and operate depends on the settings in the KentixONE system.
Users can only see assigned alarm groups and open DoorLocks that have been assigned to them through access profiles.

Setup​

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Before users can use the KentixONE Online Service, the Main Device must be linked with the KentixONE Online Service.

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Users who want to use the KentixONE Online Service must have an email address. This is used for app login and linking the device to the user.
See Create User

Send invitation to user​

After the KentixONE Online Service and user have been set up, access to the online service can be granted to the user via the user list.

  1. Open the user list under User Management.
  2. In the row of the desired user account, click the Cloud action button on the right side and select "Manage KentixONE App Access".
  3. In the following dialog, the user's email address that will be linked to the KentixONE Online Service is shown for confirmation. Furthermore, you can specify whether remote opening in the KentixONE App should be disabled for the user. This means that the user can only open doors assigned to them through access profiles using an RFID token, and remote opening via the app is not possible.
  4. Once all settings are correctly configured, an invitation to the online service can be sent to the user.

Afterwards, the "GO" symbol turns green indicating that the user has been activated for the online service.

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If an error occurred during configuration, the invitation can be revoked by reopening the dialog.

Accept invitation​

The user will now receive an email with a registration link. If the user has not received an email, or the invitation has expired (an invitation is valid for 24 hours), the email can be resent via the "Manage KentixONE App Access" dialog. When the user accepts the invitation via the above link, the manager appears in the manager list of the KentixONE App.

If no account is linked to the email address yet, the user receives another email to set up their account for the KentixONE Online Service and set a password. Afterwards, the user can log into the KentixONE App using their email address and password.

The KentixONE-GO mobile application can be downloaded from the AppStore for iOS and from the PlayStore for Android.

Manage access​

The "Manage KentixONE App Access" dialog can be reopened via the "Cloud" icon in the user list. If the user has not yet accepted the invitation, the invitation can be revoked or resent in the dialog. If the user has already accepted the invitation, access can be revoked in the dialog or a push functionality test can be performed. By clicking "Test Push", a sample message is sent to the user's KentixONE App(s) to verify the functionality of notifications.