Maintenance Instructions for KentixONE Systems (Software/Hardware)

KentixONE Maintenance

Introduction: Why Regular Maintenance?

KentixONE combines eight classic security systems in one IoT platform: Access Control, Early Fire Detection, Alarm Monitoring, Video Surveillance, Intrusion Detection, Environmental Monitoring, Network Monitoring and PDU/Energy Monitoring. Scheduled maintenance keeps the detection chain short, reduces false alarms, increases system availability and reduces operating costs (fewer malfunctions, fewer external callouts). For operators this means: higher security, better compliance records and predictable costs.

Scope

These instructions apply to all KentixONE installations (SiteManager appliance or Docker deployment) with components from the functional areas SmartAccess, SmartMonitoring, SmartPDU, SmartVideo.

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This checklist supports operators, service partners and IT with scheduled maintenance of KentixONE systems. Goal: short detection chains, fewer false alarms, higher availability, reliable evidence and plannable costs.

System Data

Operator/Project: _________________________________

Location(s): _________________________________

Responsible persons: _________________________________

Date: _________________________________

Version: _________________________________

Notes: _________________________________

Preparations

• Roles & responsibilities clarified:
• Operator provides access, names responsible persons, documents deficiencies/approvals
• Service technician/Kentix partner performs maintenance, creates test protocols, recommends improvements
• IT/Network operations: Backups, updates, ports/redundancy, system maintenance
• Safety & work equipment available:
• PPE/ladder according to object, lint-free cloths, no aggressive solvents
• Notebook/tablet with admin access to KentixONE web frontend/app
• Test RFID/token, door opener test tool
• Test aerosol/gas according to manufacturer approval or tested functions
• Multimeter/network tester, PoE tester if needed
• System access & data:
• Admin access, passwords, IP plan known
• Escalation contacts, service hours, control center parameters available
• Time/NTP server, email/SMTP, VDS/LDAP/cloud access if applicable

info

Maintenance intervals: daily (operating routine), monthly (quick checks), quarterly (updates/backups/reviews), annually (full maintenance of all eight functional areas).

Steps - Full Maintenance (Annual)

1. System Platform (KentixONE / SiteManager / Docker)

• Check and update firmware/software versions (central unit, device FW)
• Backups checked: successful jobs present; recovery test documented
• SD/storage checked (errors, wearout)
• Time, timezone, NTP sync correct (alarm/video correlation)
• Interfaces & ports tested: HTTPS, SNMP, app/push, email, SMS, VDS2465
• Mobile network fallback (if present) simulated
• User/role review: least privilege, remove inactive accounts, 2FA if used checked
• Visual inspection: sensors, controllers, cameras, network equipment for damage/contamination/manipulation

2. Alerting & Notification Paths (Alarm Monitoring)

• End-to-end test: Trigger sensor/event → Verify entry in KentixONE → Check notification (app/email/SMS) (timestamp, content)
• Alarm texts/escalation chains: Contacts, service hours, levels validated

3. Access Control (SmartAccess)

• Reader/mechatronics: Mechanics, mounting, seals, battery status
• Mechanical components: Door locks, fittings, motor locks checked
• Function test: Test RFID, permissions/time profiles, door/bolt contacts, release times; door opener triggered
• Event logs traceable (who-when-where access?)

4. Intrusion Detection Functions

• PIR/motion detectors: Walk test with path; masking/pets considered
• Tamper contacts: Tear-off/housing contacts tested; alert pattern correct
• Armed/disarmed: Schedules, coupling with access (area arming) verified
• Alarm transmission: Control center connection/notification chain tested (VDS2465/email/app/SMS)

5. Video Surveillance (SmartVideo)

• Camera health: PoE/voltage, bitrate, resolution, time sync
• Event-based recording: Alarm-synchronized clips present; playback/export tested
• Storage: Fill level and retention checked
• Field of view/privacy: Glare, backlight, focus; privacy masks/data protection notices OK

6. Early Fire Detection (SmartMonitoring/MultiSensor)

• Sensors cleaned dust-free; suction areas clear
• Function test with permitted test methods (no unauthorized aerosol)
• Response thresholds/alarm classes according to concept
• Pre-/main alarm, acknowledgment, escalation checked

7. Environmental Monitoring

• Measurement channels: Temperature, RH, dew point, air quality, vibration - plausibility check
• Calibration intervals maintained according to use case
• Thresholds/hysteresis vs. operating limits checked (DC, IT room, warehouse, office)
• Leakage zones: Sensor position, cable sensor routes; test via contact moisture (if present)
• Sensor placement: free from obstacles and disturbing heat/cold sources

8. Network Monitoring

• SNMP/ICMP targets reachable; service checks (HTTP/VPN/DB) as defined
• Threshold values/escalations: Latency/packet loss triggers checked; notifications verified

9. PDU/Energy Monitoring (SmartPDU)

• Load/phase balance checked; overload/overtemperature alarms simulated; measurements logged
• UPS integration: Status, remaining runtime, battery test; alarm forwarding checked
• Electrical test intervals according to DGUV V3 considered

Monthly Quick Checks (Excerpt)

• Dashboard "red/yellow" = 0: All faults resolved
• Alarm paths OK: App push & email test message
• 2 doors randomly: Access + door contacts
• 1 camera/location: Live image + clip export
• 2 MultiSensors: Quick self-test/trend values plausible
• PDU/UPS: View event log; limits appropriate

Acceptance Criteria (Pass/Fail)

• No open "critical" faults after maintenance
• All eight functional areas successfully tested and documented
• Time server synchronized; backup tested; alarm paths E2E checked
• Logs/events complete, exportable; data protection fulfilled
• Action list with responsible persons/deadlines created

Documentation (Template)

• System data sheet (locations, device IDs, FW versions)
• Checklists/protocols per functional area incl. measurement/test values
• Deficiencies & measures (priority, deadline, responsible person)
• Change record (profiles, thresholds, users)
• Photo documentation (sensor positions, door components, camera fields of view)

tip

Common optimizations after maintenance: Adjust thresholds/hysteresis to reduce false alarms, update escalation chains (on-call duty/deputies), segment/redundantly configure network (second path, mobile network fallback), maintain lifecycle plan for batteries/SD cards/cameras.

Appendix (to be filled in)

Alarm Test (Sample Protocol)

Test	Trigger	Expectation	Result	Time	OK
Alarm path app/email	Sensor event	Alarm + notification
VDS2465	Test alarm	Control center message
Tamper contact	Tear-off/housing contact	Alarm + escalation
Access	RFID access	Authorized → Release
Video	Alarm-synchronized clip	Playback/export possible
MultiSensor early warning	Permitted test (manufacturer note)	Pre-alarm/main alarm correct
PDU/UPS	Overload/overtemp./battery test	Alarm forwarding