Scenarios of a possible system failure
- Network failure
- Failure of the PoE supply of the AccessManager / SmartRelay
- Battery of the closing component are used up
- Failure of an AccessManger / SmartRelay
Preventive measures for failure protection
Setting emergency access for selected users
If emergency access is activated for a user, the respective identification number (RFID UID) of the user is stored locally in the radio knob or door handle.
If the radio connection between the radio knob or door handle and AccessManager is interrupted for one of the above reasons, user verification is performed locally and users with emergency access are granted access despite the lack of an online connection.
Setting the notifications for battery ranges
An e-mail notification can be created for defined users, informing them about the battery levels of the radio knobs and door handles on a weekly basis.
If a knob or pusher reaches a critical battery level, it is informed of this on a daily basis.
In order for the notification to be sent, the e-mail configuration in KentixOne must be performed beforehand.
Setting of daily backup and restoring in case of device failure
Daily automated backups provide backup of logs and configuration content. In case of a necessary reset to factory settings or when replacing a defective device, all configurations can be restored directly. In this way, a so-called satellite can also easily take over the manager function in the event of the manager’s failure.
Monitoring of the network and components with AlarmManager (incl. SMS)
It is recommended to monitor the IP network connections of the AccessManagers or SmartRelays using an AlarmManager. If one of these connections is interrupted, the AlarmManager can immediately inform about this via e-mail, SNMP, SMS or push messages.
UPS Protection of the locking system against power failure (especially WA systems)
To avoid failure of the wired Kentix access components, the corresponding PoE networks should always be connected to an uninterruptible power supply (UPS). Thus, even in the event of a power failure, any electromechanical door can be opened.
Emergency scenarios – What to do when nothing else works?
Opening of radio locking systems with system card
For security reasons, there is no master or all-access card that grants access in an emergency scenario.
The service card can be used to reset radio knobs and pushers to factory settings. After reprogramming, RFID transponders can be taught in, which can be used in the offline function to open the door.
Use of the low-power adapter (Only for DoorLock-DC Basic)
If the battery of a DoorLock-DC Basic is used up, a low-power adapter must be used in order to be able to open the housing to change the battery.
You can see how the low-power adapter is used in the following video:
https://player.vimeo.com/video/433934974?color=ffffff&byline=0&portrait=0&badge=0
What to do in case of network or device failure?
If the network or the power supply via PoE fails, no wired devices can be used. In such a case, the above emergency access is essential to be able to book at the knobs or door handles.
But the offline function ofthe knobs can also be used subsequently. For this purpose, RFID tokens can be taught directly on the knob using the service key.
In this case, it is absolutely necessary to ensure access to the system cards.